Terms & Conditions

Welcome to The 21 Convention Store. This store is owned and operated by The 21 Convention LLC . The 21 Convention LLC and our affiliates deliver services to you based upon adherence to the following conditions. If you visit or shop at The 21 Convention LLC , you accept these conditions. Please read them carefully. Additionally, if you use any current or future The 21 Convention LLC service or visit or purchase from any business affiliated with The 21 Convention LLC , whether or not included in The 21 Convention Store website, you are also subject to the guidelines and conditions applicable to such service or business.

When you visit The 21 Convention Store website or send e-mails to us, you are communicating with us electronically. You are agreeing to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all communications that we provide to you electronically satisfy the legal requirement that communications be in written form.

All content included on the The 21 Convention LLC site, such as copy, images, logos, icons, graphics, premium content and downloads is the property of The 21 Convention LLC or its affiliates and is protected by the applicable copyright laws. The compilation of all material on this site is the exclusive property of The 21 Convention LLC .

The 21 Convention LLC taglines, graphics, logos, page headers, icons, scripts, and service names are trademarks, registered trademarks or trade dress of The 21 Convention LLC or its affiliates. The 21 Convention LLC ’s trademarks and trade dress may not be used in connection with any product or service that is not The 21 Convention LLC ’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits The 21 Convention LLC .

All ticket sales are final. Refunds are only offered in the case that the subject live event is canceled due to natural or man-made disasters that directly impact the ability to hold such an event at the scheduled time. In such a case refunds will be made available no later than 90 days after the event was scheduled, or as soon as physically possible with regards to infrastructure, technology, and services “normally available” including but not limited to : basic internet access, telephone access, postal mail, and electricity.

In the event that you cannot attend a live event after making your registration be aware that all tickets can be transferred or sold to another individual a maximum of (1) time during the life of the ticket for a transfer fee equal to 15% of the original purchase price. Contact us for more details on how to initiate a transfer or private sale of your ticket.

All requests to transfer tickets must be made no later than 8 weeks before the start of a corresponding event.

You may also opt to carryover your ticket to a future live event held by The 21 Convention LLC. The carryover fee is 25% of the original purchase price. Notification to carryover your ticket must be made in written or electronic format to The 21 Convention LLC no later than 5 weeks before the start of the initial live event that corresponds to the original ticket. A live event ticket may only be carried over a maximum of (1) time. Tickets expressly authorized by The 21 Convention LLC to be transferred between customers may be carried over in the same fashion as an un-transferred ticket.

While attending live events held by The 21 Convention you must conduct yourself in a peaceful manner that is not in any way disruptive to the live events, their operation by our staff and volunteer team, as well as independent staff managed by the facility our events are contracted and held at. While attending The 21 Convention live events we reserve the right to remove any registered ticket holders from the event for any reason, at our sole discretion, and for any length of time we deem appropriate up to and including the remainder of the live event. Refunds will not be offered for those removed from the live event for disruptive purposes.

While attending The 21 Convention live events you must comply with all peaceful requests made by staff of The 21 Convention, staff of the hosting facility, and any volunteers present at the live events acting under the direct instruction of The 21 Convention LLC staff and management. Refusal to do so may warrant being removed from the live event, and from the facility property should facility management deem it appropriate and necessary.

By purchasing a ticket to The 21 Convention live events you consent to being filmed without limitation while in the live event staging and speaking areas. We do not permit video recording by attendees or unauthorized staff while in the conference rooms for our live events. If an attendee violates our recording policy we are not responsible for their recording nor can we confiscate their property. In such a case notify event staff immediately so appropriate action can be taken. We will attempt to rectify any policy violations by a ticket holder immediately and to the extent possible during the live event.

We take your privacy seriously. If video recording is a concern for you please ask a staff member to be directed to a designated recording-free zone. Please be mindful of video recording when attending live events. Asking a question will get your voice on video. Walking directly in front of a camera will get your face on video. Accepting an invitation to go on the speaking stage WILL get you recorded on video.

Items offered on The 21 Store are for personal use only. All orders of a particular item are subject to quantity limitations of five (5) or less, unless otherwise authorized in written or electronic communication by The 21 Convention LLC. We reserve the right to cancel orders that appear to be for commercial, retail, or infringing use. These restrictions apply to orders placed by the same customer, those using the same credit card, or those using the same billing/shipping address. In the event your order is canceled, we will attempt to notify you using the e-mail provided with your order.

We make every effort to ensure that the information on The 21 Store is complete, current and error-free. Despite these efforts, there may be instances where information regarding a product contains inaccurate or incomplete data, including with respect to price and availability. In the event a product is mis-priced, The 21 Convention LLC reserves the right to cancel any orders placed for that item at the incorrect price. We may also attempt to contact you via e-mail to see if you would like to proceed with the order at the correct price. If you no longer wish to purchase the item, you may request that the order be canceled.

Ideas, lectures, and all other content shared at The 21 Convention live events are presented for information and entertainment purposes ONLY. No content presented at The 21 Convention live events of any kind is intended to be or can be taken as licensed professional advice including but not limited to medical and legal advice or counsel; this disclaimer expressly includes speakers and staff who may in some instances hold professional licences in various fields. The ideas and content being presented at The 21 Convention live events are not legally binding, you are responsible for all of your own choices taken at our live events and thereafter.

Your receipt of an e-mail order confirmation does not signify our acceptance of your order, nor does it confirm our offer to sell any products or services to you. The 21 Convention LLC reserves the right to accept or decline your order for any reason at any time. In some cases, additional verification is needed before your order can be accepted. If additional information is required, we will attempt to contact you via e-mail or phone using the information you provided with your order. Shipping and delivery times given on our site will not take effect until your order is approved. If we are unsuccessful in our attempts to contact you, we have the right to refuse or cancel your order regardless of whether or not your order has been confirmed with a confirmation e-mail.

The 21 Convention LLC gives you a limited license to visit and make personal use of this site but not to modify it without express written permission. This license does not include any resale or commercial use; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of The 21 Convention LLC . You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of The 21 Convention LLC and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilizing The 21 Convention LLC ’s name or trademarks without the express written consent of The 21 Convention LLC . Any unauthorized use terminates the permission or license granted by The 21 Convention LLC . You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of The 21 Convention LLC so long as the link does not portray The 21 Convention LLC , its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any The 21 Convention LLC logo or other proprietary graphic or trademark as part of the link without express written permission.

Visitors are allowed to submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. The 21 Convention LLC reserves the right (but not the obligation) to remove or edit such content.

If you do submit material, and unless we indicate otherwise, you grant The 21 Convention LLC and its affiliates a nonexclusive, royalty-free, perpetual, and irrevocable to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant The 21 Convention LLC and its affiliates the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you submit; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify The 21 Convention LLC or its affiliates for all claims resulting from content you supply. The 21 Convention LLC has the right but not the obligation to monitor and edit or remove any activity or content. The 21 Convention LLC takes no responsibility and assumes no liability for any content submitted by you or any third party.

The 21 Convention LLC and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us.

By visiting The 21 Convention LLC , you agree that the laws of the state of Florida, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and The 21 Convention LLC or its affiliates.

Any dispute relating in any way to your visit to The 21 Convention Store or to products you purchase through The 21 Convention LLC shall be submitted to confidential arbitration in Lee County Florida, except that, to the extent you have in any manner violated or threatened to violate The 21 Convention LLC ’s intellectual property rights, The 21 Convention LLC may seek injunctive or other appropriate relief in any state or federal court in the state of Florida, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Refunds and returns are only considered for acceptance if a product is delivered damaged, defective, or in some way physically flawed and The 21 Convention LLC is electronically notified within 5 business days of delivery. Refunds on digital-only products and services are only considered by The 21 Convention LLC in the case that the digital file or service is proven inoperative on your desktop, laptop, or mobile computer. Refunds in this instance are entirely at the discretion of The 21 Convention LLC leadership and staff.

You are responsible for maintaining all software that operates subject media files including playback as well as the initial download of said files or services. Our downloads are typically offered in widely popular .mp3, .mp4, and .mov file formats. Video downloads present large file sizes, please consider your internet speed and reliability for download such file sizes before completing your purchase.

To return a product for a refund please send the product along with a copy of your invoice to:

The 21 Convention LLC
P.O. Box 1722
Lehigh Acres, FL 33970

It is our goal to deliver your order to you in the quickest and most cost effective manner possible.

The shipping methods we use are determined by the ship-to address, and the type and quantity of the product(s) being shipped.

Please review our other policies, such as our privacy policy, posted on this site. These policies also govern your visit to The21Convention.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

The 21 Convention LLC
P.O. Box 1722
Lehigh Acres, FL 33970

Last Updated: March 24th 2014

Notice : The 21 Store is closing down soon, as we are moving to a new platform. Please backup your previous downloads on the account page.